More Problems with AT&T

We've been experiencing problems with our AT&T lines for two weeks now - due to bad customer service. Enough to drive you up the walls! ;-)
My wife explains (typed on an iPhone, so there might be spelling errors):

AT&T is the worst company ever. Repeatedly they have ranked the lowest in customer satisfaction. Today was a prime example of why. After 3 calls to disconnect my landline, 2 botched bills, 1.5 hrs on hold I was finally told yes I could disconnect my landline and have only an Internet line. This however was after repeated harrassment about keeping the landline because "ma'm geeting rid of your phone line is not a smart way of saving money." Nevermind that i don't use the landline and have enough roll over minutes to last me until July if I was to run out of minutes on my cell. Furthermore though, who is he to tell me how i should be saving money???
After being repeatedly assured that my internet would still work once it was disconnected, I came home to find that not only was my phone disconnected but so is my Internet. Coveniently disconnected after service hours and representatives won't be available until Monday at the earliest.

A Toast to the New Year

Here's wishing all our valued friends and family the most prosperous, productive, and blessed 2010!

We ended a rather sedate 2009 of on a high with a adventurous road trip through the North-Eastern United States, driving more than 3,000 miles, and passing through 12 states in the process. Spent some great quality time with the family, saw it snowing for the first time, had my first white Xmas with Sarah's lovely family, and ski'd.

We ventured off the beaten track on occasion, a surprise finding of Colonel Sanders' first KFC and tavern/inn in a little Tennessee mountain town with a population of less than 200, stood on the spot in Harper's Ferry where John Brown was hanged, had the most expensive Indian food ever in Washington D.C., the best ever(!) Afghan food in Georgetown, visited all the neighborhoods in the nation's capital, and even had a delightful conversation with an authentic 17th century shoemaker in Williamsburg.

The best however, was the memorable time spend with great friends and family - they made the 16 days fly and their companionship and conversation rejuvenated us.

We are ready for 2010 - it is going to be a spectacular year!

God bless.