Saturday, January 09, 2010

More Problems with AT&T

We've been experiencing problems with our AT&T lines for two weeks now - due to bad customer service. Enough to drive you up the walls! ;-)
My wife explains (typed on an iPhone, so there might be spelling errors):

AT&T is the worst company ever. Repeatedly they have ranked the lowest in customer satisfaction. Today was a prime example of why. After 3 calls to disconnect my landline, 2 botched bills, 1.5 hrs on hold I was finally told yes I could disconnect my landline and have only an Internet line. This however was after repeated harrassment about keeping the landline because "ma'm geeting rid of your phone line is not a smart way of saving money." Nevermind that i don't use the landline and have enough roll over minutes to last me until July if I was to run out of minutes on my cell. Furthermore though, who is he to tell me how i should be saving money???
After being repeatedly assured that my internet would still work once it was disconnected, I came home to find that not only was my phone disconnected but so is my Internet. Coveniently disconnected after service hours and representatives won't be available until Monday at the earliest.

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